Refund policy

The Cavaletti is a small, Australian owned and operated, family business running from the beautiful Somerset region in SEQ. We do our best to provide you with premium products and a friendly, positive experience & strive to ensure your satisfaction.

We have a no refund policy on final sale items, which means you have 14 days after receiving your item to request a return for exchange or store credit. 

On regular stock items, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at carla@thecavaletti.com.au. Please note that returns will need to be sent to:

The Cavaletti

PO Box 198

Toogoolawah QLD 4313

Please let us know if you are to return an item. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at carla@thecavaletti.com.au.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Human error can occur, and we will do our best to rectify the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and let us know of the item and size you wish to exchange the product for. Once the return is accepted, your new item will be sent out to you!

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
In the case of a refund being able to occur, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at carla@thecavaletti.com.au.